Craftmaster Hardware Reviews

Craftmaster Hardware has an overall rating of 4.0 based on 98 reviews. Customer feedback on Craftmaster Hardware is mixed: Craftmaster Hardware reviewers highlight positive aspects like high-quality products, excellent customer service, wide variety of options, competitive pricing, which strongly appeal to DIY enthusiasts, home improvement professionals, interior designers, hardware collectors. However, Craftmaster Hardware is often criticized for its long shipping times, occasional stock issues, limited product information, website navigation challenges.

4.0/5.0

98 reviews

5 Stars

68

4 Stars

6

3 Stars

5

2 Stars

3

1 Star

18

All Craftmaster Hardware Reviews (98)
Bessie.Harrison
January 31, 2023
"Still waiting on my package"
I haven't gotten my package yet, hope you all haven't forgotten about me. Thanks!
Mattie
January 27, 2023
"Richie Ruggiero is a true treasure"
Richie Ruggiero is a true treasure! He helped me out with my order via phone and got me the best deal around. Chatting with him was a breeze, and he really knows his stuff about the products. Huge thanks! I’ll surely be getting my key rings from Richie again!

Thanks a bunch!

Andrea Williams-Garcia
Sacramento Regional Transit
SophiaCarlson
January 24, 2023
"My Visit to the Warehouse Was a Bit of a Mess"
I made a trip to your warehouse to grab my order. While I was there, I decided to get a few more items shipped to my place. I made it clear to the sales guy what I needed. Unfortunately, he sent me the wrong stuff. When I called to sort it out, the sales rep was pretty rude. I had to convince him to send what I originally asked for. Now, I'm left with things I can't use, and nobody offered me a way to return them.
AlfredHunt
January 22, 2023
"You're in good hands with this service"
The whole experience, from buying to getting it shipped and delivered, was super smooth and fast!
bigbear544
January 13, 2023
"Complete silence throughout the whole experience"
I placed an order on January 2, 2023, and ended up canceling it on January 5, 2023. There was absolutely no response during this time; my order just sat there in limbo. My first try to reach out went unanswered, so I waited a day or two and tried again.

After multiple attempts to get in touch with customer service, which led nowhere, I made the decision to cancel my order. Honestly, this survey is the most I've heard from your company.

Best regards,

Patience Schillinger
beautifulpanda817
January 05, 2023
"Excellent Customer Support"
Top-notch service! Fast and straightforward.
loraleag9161
December 20, 2022
"Lack of clarity on order and shipping..."
Not great communication regarding my order and the shipping info.
TonyFreeman
December 13, 2022
"Long Wait Time for My Order"
Once I finished my payment and placed my order, I got an email informing me that the product would take about 4 to 5 months to arrive since it needs to be sourced from the factory.
EdnaDunn
November 22, 2022
"Ordered items unavailable, delivery takes 4-6 weeks..."
The stuff I ordered ain't in stock, and it's gonna take 4-6 weeks for delivery from the factory.
orangefrog338
November 01, 2022
"Great Product"
Always well-packaged, the quantities are accurate, and the item performs as expected. I'm a happy customer and will definitely purchase again.
Ernest.Price
October 24, 2022
"Info Team"
Info Team, They processed my order and let me know that from the 50 items I wanted, only 8 were available at first. They said they'd keep me in the loop about the rest. True to their word, they've been updating me regularly.
MarjorieSteeves
August 28, 2022
"Tough to locate component..."
Craftmaster Hardware had that tricky-to-find piece at a reasonable cost and sent it out quickly. Really happy to have discovered their services.
StacyJackson
August 26, 2022
"Stock Availability Miscommunication"
I was told over the phone by a rep that the item was in stock, but the next day I was informed there would be a 4-5 WEEK wait. What a bummer!
greenlion276
August 26, 2022
"Awesome item and great service..."
Awesome item and great service. I’ll definitely keep purchasing from them. We got ourselves a magnetic door lock. We had some trouble getting it to function right, so we reached out to Dan. He provided us with all the info we needed during the chat. This company really values their products and their reputation, which makes them trustworthy.
Carrie.Peters
August 24, 2022
"Delivery Delays: A 3-Week Saga"
Day 1: I placed my order.
Day 7: The package ended up at the wrong location.
Day 10: I reached out to them about the delivery mix-up, and they assured me they’d send a replacement right away and get the misdelivered package back.
Day 18: Finally, the replacement order was on its way after the wrong one was sorted out.
Day 24: Waiting for the expected delivery.

If there are issues with an order, I reckon I should be informed before it gets sent to the wrong place. I also thought they could’ve shipped the correct order without waiting for the return of the misplaced one. They really need to step up their communication game.

View More Reviews

Have a question about Craftmaster Hardware?
craftmasterhardware

Craftmaster Hardware Reviews

Coupons & Promo Codes

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.